KNOWLEDGE. WITH DIRECTION.
Communication
Communicate clearly, present with confidence and negotiate with purpose.
10 courses to move you forward
Communication
Negotiation training
Effective negotiations begin before the first offer. Develop a clear preparation process, communicate your interests and work towards agreements that can be implemented. OSAM combines purchasing, sales and difficult conversations with realistic practice for Swiss workplaces. Your objectives, experience and actual negotiation responsibilities shape the learning pathway.
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Sales and customer advisory skills
Effective selling starts with understanding a need and enabling a well-informed decision. Build a consistent sales process from preparation and discovery to after-sales support. Realistic cases connect clear value communication with reliable customer relationships and responsible use of contact information, giving you tools you can adapt to your own professional setting.
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Public speaking and storytelling
Make your central message clear and guide an audience through complex ideas. This programme combines structure, voice, physical presence and purposeful storytelling. Work on presentations you actually need to deliver and use practice with specific feedback to develop a speaking style that fits your personality, audience and professional responsibilities.
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Rhetoric and persuasive communication
Persuasive communication depends on clear thinking, sound arguments and attention to other perspectives. Learn to structure a position, take objections seriously and express your reasoning precisely. This programme connects speeches, discussion and digital communication with workplace practice and a thoughtful approach to the influence language can have on an audience.
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Conflict management
Conflicts become easier to address when causes, roles and expectations are made visible. Learn to raise tensions early, prepare difficult conversations and develop practical agreements. The programme considers both interpersonal communication and working conditions that contribute to conflict, helping you respond constructively to competing interests in Swiss professional settings.
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Crisis communication
Under pressure, organisations need clear responsibilities and reliable messages. Prepare for sensitive events and practise communicating confirmed information in a way people can understand. The focus is internal coordination, empathy, media handling and traceable updates. Swiss public-sector guidance provides useful context while exercises reflect your organisation's responsibilities and operating environment.
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Nonverbal communication
Voice, gaze, gesture and physical presence influence a conversation. Learn to manage your own communication more deliberately and interpret observations with appropriate care. Practical exercises are paired with a critical approach to simplistic claims. Context, cultural differences and individual habits matter: body language is not a dependable method of detecting whether someone is lying.
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Train the trainer
Helping adults learn requires more than a polished presentation. Design purposeful learning activities, involve participants and check whether new knowledge can be applied. OSAM combines adult-learning principles with the development of your own teaching session, considering in-person delivery, live online learning and the practical organisation of work as an internal or independent trainer.
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Graphic design and visual communication
Create visual content that organises information and makes a message understandable. Combine typography, colour, composition and digital production in a project of your own. Develop a reasoned design concept, work with appropriate tools and prepare files for different media. Rights clearance and consistent use of brand elements form part of responsible professional practice.
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Marketing and communication
Connect market understanding, clear positioning and measurable activity in a practical marketing plan. Work on your own offer or organisation to develop relevant messages, channels and evaluation criteria. The programme considers Switzerland's multilingual markets and combines creativity with planning, data quality and responsible use of advertising and customer information.
Explore programmeYOUR NEXT STEP
Your ambitions. Our starting point.
Tell us where you want to go. Together, we will define the learning journey that gets you there.
info@osam-academy.com+41 31 528 01 28