Communication
Voice, gaze, gesture and physical presence influence a conversation. Learn to manage your own communication more deliberately and interpret observations with appropriate care. Practical exercises are paired with a critical approach to simplistic claims. Context, cultural differences and individual habits matter: body language is not a dependable method of detecting whether someone is lying.
Request informationYOUR PROGRAMME AT A GLANCE
For individuals & organisationsWe agree a start that fits your professional and personal commitments.
OSAM certificates: according to your starting level and learning goals. Company group programmes are usually planned in days or half-days.
Synchronous teaching. Both formats include the OSAM platform for course materials and organisational information.
From an eduQua-certified institution.
An individual quotation confirms the programme, delivery format and applicable fees.
Highly personalised teaching with experienced practitioners working at a high professional level.
FROM KNOWLEDGE TO CAPABILITY
For advisers, managers, HR, sales professionals, educators and anyone seeking to improve their presence in conversations or presentations. The focus is attentive communication and observable feedback, rather than diagnosing personality, intentions or psychological conditions.
YOUR LEARNING JOURNEY
These modules form the core programme. Where useful, we refine the emphasis, examples and learning activities to reflect your professional context, starting point and objectives.
Examine facial expression, gesture, posture, gaze and voice alongside spoken content. Use examples to distinguish description from interpretation. Treat ambiguous signals as uncertain, develop alternative explanations and check context rather than assuming that one movement reveals a person's intention.
Explore how expectations, prior knowledge and first impressions shape what you notice. Exercises help identify premature conclusions. Describe behaviour precisely and compare feedback instead of assigning meaning to isolated movements or categorising people through supposed personality signals.
Experiment with pace, volume, pauses and posture appropriate to the occasion. Reflect on their effect against specific communication goals. Aim for an authentic presence that supports understanding and connection without forcing artificial gestures or following rigid rules of performance.
Practise attentive listening, conversational turn-taking and appropriate distance. Consider the setting, your role and personal boundaries. When a signal remains unclear, use open questions and summaries rather than claiming certainty about another person's internal state or attitude.
Reflect on differences in eye contact, gesture, proximity and pauses without reinforcing cultural stereotypes. For online conversations, assess framing, sound and the limited range of visible cues. Adapt your interpretation to the information actually available rather than filling gaps with assumptions.
Observe selected behaviours during a conversation or presentation and provide descriptive feedback. Assess together whether the intended effect is apparent. Create a personal practice plan focused on a few concrete changes that can be tested in everyday professional interactions.
THE PEOPLE BEHIND YOUR PROGRESS
Educational direction, subject expertise and adult learning support. Your final trainer assignment is confirmed in your proposal.
DIRECTOR’S PERSPECTIVE
Managing Director
Simon Pawolleck provides OSAM’s overall direction. The focus is on relevant skills, a clear learning structure and personal support that connects professional ambitions with practical progress.
EXPERT’S PERSPECTIVE
Communication expert
Matthieu Wildhaber brings the programme’s subject expertise into focus. The educational approach connects a structured foundation with practical situations, relevant exercises and feedback aligned with your professional objectives.
ADULT LEARNING & ANDRAGOGY
Head of Adult Learning
Federal Diploma of Higher Education in Adult Education
Sandrine Mélé oversees the adult learning approach: coherent progression, active participation and learning methods that take account of prior experience. She supports a structured, practical and human approach to developing competence.
Active at a high professional level, selected against demanding criteria.
Developing the skills of their employees with OSAM.
An experience centred on the people who learn with us.
Personal career goals. Shared organisational priorities.
SERI / SEFRIeduQua-certified institution. Federal qualifications listed by SERI in selected pathways.
TRUST, BUILT THROUGH EXPERIENCE
From ambitious individuals to established organisations. Discover some of the companies that work with OSAM.
LEARNERS’ VOICES
OSAM Google review rating
As displayed on the OSAM website, 4 November 2026.View Google reviews“Patient teaching and very engaging lessons.”
“Excellent quality and personalised practical scenarios.”
GOOD TO KNOW
For advisers, managers, HR, sales professionals, educators and anyone seeking to improve their presence in conversations or presentations. The focus is attentive communication and observable feedback, rather than diagnosing personality, intentions or psychological conditions. The programme is available to private individuals and organisations, including company teams. OSAM welcomes learners living or working in Switzerland as well as international participants joining live online.
OSAM is an eduQua-certified continuing education institution. An OSAM certificate documents the learning agreed for your programme; eduQua is a quality label for the institution, not federal recognition of every individual course.
OSAM’s work connects individual professional development with the needs of companies in Switzerland and internationally. Client references and learner reviews below offer a practical view of that work.
You develop skills you can apply in real situations, with guidance from experienced practitioners and access to learning materials on the OSAM platform. The programme focuses on these outcomes:
Yes. We start with the established programme and refine the emphasis, practical cases and learning support where useful. Adjustments take account of the individual or company’s professional context, existing skills and goals. The agreed programme is confirmed before enrolment; federal examination requirements remain binding where applicable.
For the OSAM certificate, contact us to review your current level, prior experience and objectives. We will confirm the appropriate entry requirements and any recommended preparation.
No. Individual gestures, eye movements or expressions do not establish reliably whether someone is lying. Training promotes careful observation, contextual understanding and clarifying questions.
No. Recording may be useful by agreement and with consent, but is not required. Observation exercises and specific feedback can be provided without video.
Yes. Different communication habits are explicitly considered. Learn to discuss differences openly rather than immediately interpreting behaviour as agreement, rejection or disrespect.
YOUR CAREER, IN PERSPECTIVE
Depending on your experience and qualifications, this subject can support development in the following professional directions.
Explore Swiss salaries on SalariostatYOUR NEXT STEP
Tell us where you want to go. Together, we will define the learning journey that gets you there.
info@osam-academy.com+41 31 528 01 28