Communication
Conflicts become easier to address when causes, roles and expectations are made visible. Learn to raise tensions early, prepare difficult conversations and develop practical agreements. The programme considers both interpersonal communication and working conditions that contribute to conflict, helping you respond constructively to competing interests in Swiss professional settings.
Request informationYOUR PROGRAMME AT A GLANCE
For individuals & organisationsWe agree a start that fits your professional and personal commitments.
OSAM certificates: according to your starting level and learning goals. Company group programmes are usually planned in days or half-days.
Synchronous teaching. Both formats include the OSAM platform for course materials and organisational information.
From an eduQua-certified institution.
An individual quotation confirms the programme, delivery format and applicable fees.
Highly personalised teaching with experienced practitioners working at a high professional level.
FROM KNOWLEDGE TO CAPABILITY
For managers, HR professionals, project leaders, customer-facing teams and specialists handling tensions at work or in business relationships. Personal cases can be anonymised. Training develops practical skills and does not replace mediation, an investigation or individual legal advice.
YOUR LEARNING JOURNEY
These modules form the core programme. Where useful, we refine the emphasis, examples and learning activities to reflect your professional context, starting point and objectives.
Distinguish task disagreements, relationship tensions, role ambiguity and structural causes. Separate observable behaviour from interpretation when analysing a case. Consider how work organisation, conflicting objectives and missing information contribute, and identify who needs to be involved in a workable solution.
Make expectations, responsibilities and feedback understandable. Active listening and specific questions help uncover misunderstandings before they escalate. Practise opening a conversation about a difficult issue without relying on general accusations, labels or premature assumptions about another person's motives.
Recognise your own stress responses and explore ways to regulate the pace and intensity of a conversation. Practise pauses, boundaries and respectful language. Threats or indications of violence require appropriate support; a direct discussion is not suitable for every situation.
Explore the needs underlying different positions and develop more than one possible response. Assess options against shared criteria. Explain constraints transparently and connect small, verifiable steps to a realistic outcome instead of making commitments that cannot be honoured.
Examine group dynamics and the roles of management and HR. Practise facilitation, fair participation and accurate documentation. Distinguish ordinary disagreements from signs of bullying or harassment that require an appropriate organisational response rather than an informal compromise.
Conclude an applied case with clear responsibilities, deadlines and a review point. Reflect on the conversation and plan how collaboration can be rebuilt. Consider changes in individual behaviour alongside organisational improvements that could prevent the same tension from recurring.
THE PEOPLE BEHIND YOUR PROGRESS
Educational direction, subject expertise and adult learning support. Your final trainer assignment is confirmed in your proposal.
DIRECTOR’S PERSPECTIVE
Managing Director
Simon Pawolleck provides OSAM’s overall direction. The focus is on relevant skills, a clear learning structure and personal support that connects professional ambitions with practical progress.
EXPERT’S PERSPECTIVE
Programme Director · Communication
Matthieu Wildhaber is presented as a relevant expert from the OSAM network. The course trainer will be confirmed for your programme. Subject expertise supports practical cases, focused feedback and applications related to your working context.
ADULT LEARNING & ANDRAGOGY
Head of Adult Learning
Federal Diploma of Higher Education in Adult Education
Sandrine Mélé oversees the adult learning approach: coherent progression, active participation and learning methods that take account of prior experience. She supports a structured, practical and human approach to developing competence.
Active at a high professional level, selected against demanding criteria.
Developing the skills of their employees with OSAM.
An experience centred on the people who learn with us.
Personal career goals. Shared organisational priorities.
SERI / SEFRIeduQua-certified institution. Federal qualifications listed by SERI in selected pathways.
TRUST, BUILT THROUGH EXPERIENCE
From ambitious individuals to established organisations. Discover some of the companies that work with OSAM.
LEARNERS’ VOICES
OSAM Google review rating
As displayed on the OSAM website, 4 November 2026.View Google reviews“Patient teaching and very engaging lessons.”
“Excellent quality and personalised practical scenarios.”
GOOD TO KNOW
For managers, HR professionals, project leaders, customer-facing teams and specialists handling tensions at work or in business relationships. Personal cases can be anonymised. Training develops practical skills and does not replace mediation, an investigation or individual legal advice. The programme is available to private individuals and organisations, including company teams. OSAM welcomes learners living or working in Switzerland as well as international participants joining live online.
OSAM is an eduQua-certified continuing education institution. An OSAM certificate documents the learning agreed for your programme; eduQua is a quality label for the institution, not federal recognition of every individual course.
OSAM’s work connects individual professional development with the needs of companies in Switzerland and internationally. Client references and learner reviews below offer a practical view of that work.
You develop skills you can apply in real situations, with guidance from experienced practitioners and access to learning materials on the OSAM platform. The programme focuses on these outcomes:
Yes. We start with the established programme and refine the emphasis, practical cases and learning support where useful. Adjustments take account of the individual or company’s professional context, existing skills and goals. The agreed programme is confirmed before enrolment; federal examination requirements remain binding where applicable.
For the OSAM certificate, contact us to review your current level, prior experience and objectives. We will confirm the appropriate entry requirements and any recommended preparation.
No. The course develops conflict-handling skills for professional practice. It is not a substitute for a separate mediation qualification or professional training pathway.
An anonymised situation can provide a learning case. For a serious ongoing dispute, first establish whether training, external facilitation or another process is appropriate.
Yes. Roles, organisational procedures and prevention are considered in the Swiss context. SECO material on psychosocial risks provides institutional background without replacing case-specific legal assessment.
YOUR CAREER, IN PERSPECTIVE
Depending on your experience and qualifications, this subject can support development in the following professional directions.
Explore Swiss salaries on SalariostatYOUR NEXT STEP
Tell us where you want to go. Together, we will define the learning journey that gets you there.
info@osam-academy.com+41 31 528 01 28