Management & Administration
Build reliable processes for goods moving across Switzerland's borders. Work through a complete import or export case, check supporting documents, interpret delivery terms and coordinate with freight forwarders and customs specialists. For organisations, the programme connects everyday operational improvements with a practical Passar transition plan covering data quality, responsibilities and testing.
Request informationYOUR PROGRAMME AT A GLANCE
For individuals & organisationsWe agree a start that fits your professional and personal commitments.
OSAM certificates: according to your starting level and learning goals. Company group programmes are usually planned in days or half-days.
Synchronous teaching. Both formats include the OSAM platform for course materials and organisational information.
From an eduQua-certified institution.
An individual quotation confirms the programme, delivery format and applicable fees.
Highly personalised teaching with experienced practitioners working at a high professional level.
FROM KNOWLEDGE TO CAPABILITY
For export assistants, sales administration, purchasing and logistics staff, and managers of SMEs importing or exporting goods. Particularly relevant to organisations standardising their procedures or preparing their teams to move from e-dec Import to Passar.
YOUR LEARNING JOURNEY
These modules form the core programme. Where useful, we refine the emphasis, examples and learning activities to reflect your professional context, starting point and objectives.
Follow a typical import or export order through purchasing, delivery, customs processing and final checks. Identify the roles of the sender, recipient, forwarder and customs representative. Turn this process into a practical checklist with clear handovers, approval points and a route for resolving incomplete or inconsistent information.
Assemble a sample shipment file using a commercial invoice, packing list, transport details and origin evidence where applicable. Check quantities, weights, descriptions and addresses for consistency. Design a pre-dispatch review that helps your team obtain missing information from suppliers and colleagues before it creates avoidable queries or delays.
Use Tares to research a possible tariff classification and record the information supporting it. Work through example invoices to distinguish price, relevant cost components and data needed to assess charges. Recognise when permits or specialist clarification may be necessary, and prepare focused questions for your customs representative.
Distinguish the country of dispatch from the origin of the goods and identify information needed to assess preferential treatment. Organise supplier evidence, check its connection to the shipment and document unresolved questions. Practise building a traceable evidence trail and avoiding origin statements that the available records do not support.
Compare selected delivery terms against your purchasing and sales cases. Consider transport arrangements, allocation of costs, transfer of risk and the precisely named place. Align the delivery term with forwarding instructions and insurance needs, and identify the additional issues that still require agreement in the sales contract.
Plan communication with transport partners and define checks for sensitive or incomplete shipments. Use cases involving returns, delivery changes and subsequent corrections to develop workable escalation procedures. Agree who investigates special procedures, restrictions and missing permits before a shipment is authorised to proceed.
Map goods declarations, transport declarations and activation within the Passar process. Use the current FOCBS roadmap to identify implications for master data, software, access rights and service providers. Create a transition checklist covering test cases, staff preparation and responsibilities, with technical implementation coordinated through the relevant partners.
Bring your work together in a complete, anonymised import or export case. Explain your decisions, record questions requiring specialist review and assess the file with your trainer. Finish with prioritised improvements and a few useful operational measures, such as clarification requests, processing time and document completeness.
THE PEOPLE BEHIND YOUR PROGRESS
Educational direction, subject expertise and adult learning support. Your final trainer assignment is confirmed in your proposal.
DIRECTOR’S PERSPECTIVE
Managing Director
Simon Pawolleck provides OSAM’s overall direction. The focus is on relevant skills, a clear learning structure and personal support that connects professional ambitions with practical progress.
EXPERT’S PERSPECTIVE
Business law · OSAM expert network
Carmen Kiavila is presented as a relevant expert from the OSAM network. The course trainer will be confirmed for your programme. Subject expertise supports practical cases, focused feedback and applications related to your working context.
ADULT LEARNING & ANDRAGOGY
Head of Adult Learning
Federal Diploma of Higher Education in Adult Education
Sandrine Mélé oversees the adult learning approach: coherent progression, active participation and learning methods that take account of prior experience. She supports a structured, practical and human approach to developing competence.
Active at a high professional level, selected against demanding criteria.
Developing the skills of their employees with OSAM.
An experience centred on the people who learn with us.
Personal career goals. Shared organisational priorities.
SERI / SEFRIeduQua-certified institution. Federal qualifications listed by SERI in selected pathways.
TRUST, BUILT THROUGH EXPERIENCE
From ambitious individuals to established organisations. Discover some of the companies that work with OSAM.
LEARNERS’ VOICES
OSAM Google review rating
As displayed on the OSAM website, 4 November 2026.View Google reviews“Patient teaching and very engaging lessons.”
“Excellent quality and personalised practical scenarios.”
GOOD TO KNOW
For export assistants, sales administration, purchasing and logistics staff, and managers of SMEs importing or exporting goods. Particularly relevant to organisations standardising their procedures or preparing their teams to move from e-dec Import to Passar. The programme is available to private individuals and organisations, including company teams. OSAM welcomes learners living or working in Switzerland as well as international participants joining live online.
OSAM is an eduQua-certified continuing education institution. An OSAM certificate documents the learning agreed for your programme; eduQua is a quality label for the institution, not federal recognition of every individual course.
OSAM’s work connects individual professional development with the needs of companies in Switzerland and internationally. Client references and learner reviews below offer a practical view of that work.
You develop skills you can apply in real situations, with guidance from experienced practitioners and access to learning materials on the OSAM platform. The programme focuses on these outcomes:
Yes. We start with the established programme and refine the emphasis, practical cases and learning support where useful. Adjustments take account of the individual or company’s professional context, existing skills and goals. The agreed programme is confirmed before enrolment; federal examination requirements remain binding where applicable.
For the OSAM certificate, contact us to review your current level, prior experience and objectives. We will confirm the appropriate entry requirements and any recommended preparation.
The FOCBS roadmap checked on 10 November 2026 gives 30 September 2027 as the final date for import customs declarations through e-dec. These declarations must then move to Passar. This is the legacy submission deadline, not the start of the overall Passar programme. Declar is planned to replace e-dec Web. The latest FOCBS roadmap remains the reference for implementation.
FOCBS — official Passar roadmap (FR)Exercises use realistic cases or anonymised company documents. The course does not submit production declarations on your company's behalf or grant customs authorisation. A live move to Passar requires the appropriate access, software and approvals; coordination with FOCBS is required during the pilot phase.
Yes. We can bring purchasing, sales, administration and logistics together and adapt exercises to your goods flows. Group programmes are usually organised in days or half-days. Individuals can build the foundations through a structured pathway; we discuss existing knowledge and any specialist topics during the initial consultation.
Incoterms® 2020 clarify responsibilities, costs and risks between seller and buyer when goods are delivered. They do not determine ownership transfer or resolve every contractual issue. The agreed programme leads to an OSAM certificate from an eduQua-certified institution. It is not a Swiss federal qualification, ICC certification or regulatory authorisation.
YOUR CAREER, IN PERSPECTIVE
Depending on your experience and qualifications, this subject can support development in the following professional directions.
Explore Swiss salaries on SalariostatYOUR NEXT STEP
Tell us where you want to go. Together, we will define the learning journey that gets you there.
info@osam-academy.com+41 31 528 01 28