Health
A well-run medical office combines accurate administration with considerate patient service. This course introduces reception, scheduling, correspondence and records management in the Swiss healthcare environment. Practical tasks help you handle information reliably, work with clinical colleagues and recognise where administrative responsibilities end and professional healthcare decisions begin.
Request informationYOUR PROGRAMME AT A GLANCE
For individuals & organisationsWe agree a start that fits your professional and personal commitments.
OSAM certificates: according to your starting level and learning goals. Company group programmes are usually planned in days or half-days.
Synchronous teaching. Both formats include the OSAM platform for course materials and organisational information.
From an eduQua-certified institution.
An individual quotation confirms the programme, delivery format and applicable fees.
Highly personalised teaching with experienced practitioners working at a high professional level.
FROM KNOWLEDGE TO CAPABILITY
Career changers, administrative employees and reception staff in practices or clinics. The programme takes account of language skills, previous office experience and the workflows relevant to your intended role.
YOUR LEARNING JOURNEY
These modules form the core programme. Where useful, we refine the emphasis, examples and learning activities to reflect your professional context, starting point and objectives.
Follow the administrative journey from the first enquiry to completed documentation. Practise structured data entry, checking information and maintaining a traceable filing system. Learning activities use fictional cases so that participants do not need to disclose real patient records or confidential workplace material.
Practise a considerate welcome, clear explanations and responses to difficult conversations. Role plays account for language differences and situations in which people may be distressed. Medical questions are referred to the appropriate professional; independent clinical assessment is outside an administrative role.
Work with appointment confirmations, internal messages and typical medical documents. Focus on accuracy, clear responsibilities and checking recipients and attachments. Distinguish ordinary organisational information from sensitive health data and consider appropriate communication channels in accordance with the organisation’s approved procedures.
Organise calendars, recurring tasks and handovers involving different professional groups. Case studies explore cancellations, follow-up questions and competing priorities. Develop a reliable process for seeking clarification so that arrangements are not based on incomplete information or assumptions about clinical urgency.
Explore common word components, terms and abbreviations used in medical environments. Exercises strengthen accurate reading and transcription. Learn to flag ambiguous wording and seek clarification rather than guessing at a clinical meaning and introducing an avoidable error into a record.
Consider access permissions, discretion at reception and handling patient information using guidance from the Swiss data protection authority. A final scenario combines administration and communication. Retention requirements and institution-specific obligations must be established separately for the relevant practice or clinic.
THE PEOPLE BEHIND YOUR PROGRESS
Educational direction, subject expertise and adult learning support. Your final trainer assignment is confirmed in your proposal.
DIRECTOR’S PERSPECTIVE
Managing Director
Simon Pawolleck provides OSAM’s overall direction. The focus is on relevant skills, a clear learning structure and personal support that connects professional ambitions with practical progress.
EXPERT’S PERSPECTIVE
Medical administration programme director
Alexandra Grosjean brings the programme’s subject expertise into focus. The educational approach connects a structured foundation with practical situations, relevant exercises and feedback aligned with your professional objectives.
ADULT LEARNING & ANDRAGOGY
Head of Adult Learning
Federal Diploma of Higher Education in Adult Education
Sandrine Mélé oversees the adult learning approach: coherent progression, active participation and learning methods that take account of prior experience. She supports a structured, practical and human approach to developing competence.
Active at a high professional level, selected against demanding criteria.
Developing the skills of their employees with OSAM.
An experience centred on the people who learn with us.
Personal career goals. Shared organisational priorities.
SERI / SEFRIeduQua-certified institution. Federal qualifications listed by SERI in selected pathways.
TRUST, BUILT THROUGH EXPERIENCE
From ambitious individuals to established organisations. Discover some of the companies that work with OSAM.
LEARNERS’ VOICES
OSAM Google review rating
As displayed on the OSAM website, 4 November 2026.View Google reviews“Patient teaching and very engaging lessons.”
“Excellent quality and personalised practical scenarios.”
GOOD TO KNOW
Career changers, administrative employees and reception staff in practices or clinics. The programme takes account of language skills, previous office experience and the workflows relevant to your intended role. The programme is available to private individuals and organisations, including company teams. OSAM welcomes learners living or working in Switzerland as well as international participants joining live online.
OSAM is an eduQua-certified continuing education institution. An OSAM certificate documents the learning agreed for your programme; eduQua is a quality label for the institution, not federal recognition of every individual course.
OSAM’s work connects individual professional development with the needs of companies in Switzerland and internationally. Client references and learner reviews below offer a practical view of that work.
You develop skills you can apply in real situations, with guidance from experienced practitioners and access to learning materials on the OSAM platform. The programme focuses on these outcomes:
Yes. We start with the established programme and refine the emphasis, practical cases and learning support where useful. Adjustments take account of the individual or company’s professional context, existing skills and goals. The agreed programme is confirmed before enrolment; federal examination requirements remain binding where applicable.
For the OSAM certificate, contact us to review your current level, prior experience and objectives. We will confirm the appropriate entry requirements and any recommended preparation.
No. Medical secretarial work and the Swiss medical practice assistant VET qualification are different pathways. This course develops administrative skills and does not authorise participants to perform clinical procedures independently.
Tools are agreed during course planning. General workflows can be practised in a training environment. Instruction in a specific commercial system requires suitable access, licences and a clearly agreed scope.
OSAM reviews your language level, office skills and experience before proposing the programme. The consultation establishes priorities; the written proposal confirms duration, price and the nature of the completion document.
YOUR CAREER, IN PERSPECTIVE
Depending on your experience and qualifications, this subject can support development in the following professional directions.
Explore Swiss salaries on SalariostatYOUR NEXT STEP
Tell us where you want to go. Together, we will define the learning journey that gets you there.
info@osam-academy.com+41 31 528 01 28