Management & Administration
Lead people, organise work and make decisions your team can understand. This programme connects management foundations with the practical demands of working in Switzerland. From a first supervisory position to responsibility for an established team, you explore situations that reflect your own role. OSAM helps you identify the capabilities to develop and the changes you want to achieve at work.
Request informationYOUR PROGRAMME AT A GLANCE
For individuals & organisationsWe agree a start that fits your professional and personal commitments.
OSAM certificates: according to your starting level and learning goals. Company group programmes are usually planned in days or half-days.
Federal preparation: see pathway durations belowSynchronous teaching. Both formats include the OSAM platform for course materials and organisational information.
From an eduQua-certified institution.
Related federal examination pathwaysAn individual quotation confirms the programme, delivery format and applicable fees.
Highly personalised teaching with experienced practitioners working at a high professional level.
FROM KNOWLEDGE TO CAPABILITY
For new and experienced managers, team leaders, project leads and specialists taking on responsibility for people, delivery or business results.
YOUR LEARNING JOURNEY
These modules form the core programme. Where useful, we refine the emphasis, examples and learning activities to reflect your professional context, starting point and objectives.
Clarify the expectations, responsibilities and decision rights associated with your role. Work through situations that require you to separate evidence from assumptions and competing interests. Develop criteria for comparing options, involving colleagues appropriately and explaining decisions clearly when information or time is limited.
Translate priorities into meaningful objectives and agreed responsibilities. Delegation exercises cover the brief, available resources, authority and review points. Examine how to provide sufficient oversight while encouraging ownership, identifying bottlenecks and discussing unrealistic workloads before they become persistent operational problems.
Practise individual discussions, team meetings and feedback grounded in observable behaviour. Focus on clear expectations, active listening and workable agreements. Prepare and rehearse difficult conversations, then reflect on how your wording and questions can support improvement without leaving important issues unresolved.
Map team roles, interfaces and recurring sources of tension. Distinguish disagreement about the task from relationship conflict and recognise when informal intervention is insufficient. Cases explore how working agreements, early conversations and appropriate escalation can improve cooperation between colleagues and departments.
Design communication routines for colleagues working across locations, schedules and generations. Consider information access, availability, meeting rhythms and fair participation. For a proposed change, prepare a communication plan that addresses practical concerns and defines the support people need during implementation.
Choose a small set of useful indicators and combine them with qualitative feedback. Apply the programme to a work-based case involving team objectives, capability development and review meetings. Finish with a prioritised action plan identifying owners, deadlines and evidence of progress.
THE PEOPLE BEHIND YOUR PROGRESS
Educational direction, subject expertise and adult learning support. Your final trainer assignment is confirmed in your proposal.
DIRECTOR’S PERSPECTIVE
Managing Director
Simon Pawolleck provides OSAM’s overall direction. The focus is on relevant skills, a clear learning structure and personal support that connects professional ambitions with practical progress.
EXPERT’S PERSPECTIVE
Programme Director · Management
Matthieu Wildhaber brings the programme’s subject expertise into focus. The educational approach connects a structured foundation with practical situations, relevant exercises and feedback aligned with your professional objectives.
ADULT LEARNING & ANDRAGOGY
Head of Adult Learning
Federal Diploma of Higher Education in Adult Education
Sandrine Mélé oversees the adult learning approach: coherent progression, active participation and learning methods that take account of prior experience. She supports a structured, practical and human approach to developing competence.
SWISS FEDERAL QUALIFICATION PATHWAYS
OSAM offers the following examination preparation in related fields. An OSAM certificate course in this topic is not automatically the complete federal preparation programme. We confirm the appropriate pathway, scope and admission requirements with you before enrolment.
SVF-ASFC — Schweizerische Vereinigung für Führungsausbildung
A vocational or upper-secondary qualification (or equivalent) and three years of professional experience, including one leading a team/group. Without that qualification: six years of experience, including one in leadership. Required module certificates or equivalences apply to both routes.
Admission to OSAM preparation and admission to the federal examination are separate decisions. The responsible examination committee assesses your individual evidence.
An integrated written case study (four hours) and an integrated oral professional interview (approximately 90 minutes).
The examination organisation decides on admission. Its current examination regulations and deadlines take precedence; preparation and examination registration are separate steps. We confirm the preparation language separately from the examination language: an English-language information page does not mean the federal examination is offered in English.
Federal professional qualifications are awarded through the relevant federal examination. eduQua certifies the continuing education institution; it does not itself award a federal qualification.
SBFI / SERI — official professional qualifications registerActive at a high professional level, selected against demanding criteria.
Developing the skills of their employees with OSAM.
An experience centred on the people who learn with us.
Personal career goals. Shared organisational priorities.
SERI / SEFRIeduQua-certified institution. Federal qualifications listed by SERI in selected pathways.
TRUST, BUILT THROUGH EXPERIENCE
From ambitious individuals to established organisations. Discover some of the companies that work with OSAM.
LEARNERS’ VOICES
OSAM Google review rating
As displayed on the OSAM website, 4 November 2026.View Google reviews“Patient teaching and very engaging lessons.”
“Excellent quality and personalised practical scenarios.”
GOOD TO KNOW
For new and experienced managers, team leaders, project leads and specialists taking on responsibility for people, delivery or business results. The programme is available to private individuals and organisations, including company teams. OSAM welcomes learners living or working in Switzerland as well as international participants joining live online.
OSAM is an eduQua-certified continuing education institution. An OSAM certificate documents the learning agreed for your programme; eduQua is a quality label for the institution, not federal recognition of every individual course.
The related federal qualifications listed on this page are recognised Swiss qualifications, recorded in the official SERI register. They require the prescribed federal examination and admission conditions.
SERI / SEFRI official registerOSAM’s work connects individual professional development with the needs of companies in Switzerland and internationally. Client references and learner reviews below offer a practical view of that work.
You develop skills you can apply in real situations, with guidance from experienced practitioners and access to learning materials on the OSAM platform. The programme focuses on these outcomes:
Yes. We start with the established programme and refine the emphasis, practical cases and learning support where useful. Adjustments take account of the individual or company’s professional context, existing skills and goals. The agreed programme is confirmed before enrolment; federal examination requirements remain binding where applicable.
For the OSAM certificate, contact us to review your current level, prior experience and objectives. We will confirm the appropriate entry requirements and any recommended preparation.
A vocational or upper-secondary qualification (or equivalent) and three years of professional experience, including one leading a team/group. Without that qualification: six years of experience, including one in leadership. Required module certificates or equivalences apply to both routes.
Examination details & official sourcesYes. We discuss your experience and responsibilities before defining the programme. New managers can build a sound foundation, while experienced participants can focus on complex situations and specific organisational challenges.
Yes. Exercises can be adapted to your work. Personal or confidential information should be anonymised and used only within an agreed scope, so that practical learning respects the organisation's obligations.
OSAM prepares an individual proposal based on your objectives, prior knowledge and preferred delivery format. Programme content, dates and commercial terms are agreed before enrolment.
YOUR CAREER, IN PERSPECTIVE
Depending on your experience and qualifications, this subject can support development in the following professional directions.
Explore Swiss salaries on SalariostatYOUR NEXT STEP
Tell us where you want to go. Together, we will define the learning journey that gets you there.
info@osam-academy.com+41 31 528 01 28