Management & Administration
Support people professionally throughout their journey with an organisation. This programme connects recruitment, personnel administration and development with the particular context of working in Switzerland. You practise handling information carefully, advising managers clearly and approaching sensitive situations in a structured way. Your learning plan reflects your experience, responsibilities and any further qualification pathway you wish to explore.
Request informationYOUR PROGRAMME AT A GLANCE
For individuals & organisationsWe agree a start that fits your professional and personal commitments.
OSAM certificates: according to your starting level and learning goals. Company group programmes are usually planned in days or half-days.
Federal preparation: see pathway durations belowSynchronous teaching. Both formats include the OSAM platform for course materials and organisational information.
From an eduQua-certified institution.
Related federal examination pathwaysAn individual quotation confirms the programme, delivery format and applicable fees.
Highly personalised teaching with experienced practitioners working at a high professional level.
FROM KNOWLEDGE TO CAPABILITY
For HR practitioners, personnel administrators, managers, SME owners and career changers preparing for responsibilities in Swiss human resources.
YOUR LEARNING JOURNEY
These modules form the core programme. Where useful, we refine the emphasis, examples and learning activities to reflect your professional context, starting point and objectives.
Map operational and strategic HR responsibilities and their interfaces with management, finance and external advisers. Cases examine policies, employment documentation and personnel records. Practise organising the facts of a situation and identifying what must be checked before offering a recommendation or taking action.
Build role profiles and relevant selection criteria. Exercises cover clear vacancy communication, structured interviews and documented selection decisions. Plan the responsibilities, information and learning activities needed to help new colleagues understand their role and integrate into the organisation through a coherent onboarding process.
Explore salary components, payroll records and reporting interfaces. Understand the purpose of major Swiss social insurance schemes and how they connect with employer administration. Use simplified cases to check plausibility and identify the information required for accurate processing or review by a specialist.
Identify development needs from role requirements, feedback and business priorities. Design structured review conversations and relevant learning measures. Consider different starting points and define how managers can support the application of new skills and assess progress together with the employee after training.
Prepare conversations about sensitive personnel issues and distinguish advice, informal mediation and formal processes. Cases address conflict, workload and organisational change. Discuss confidentiality, fair documentation, professional boundaries and the circumstances in which internal specialists or external support should become involved.
Select useful HR indicators and examine their limitations. Discuss data quality, access rights and proportionate retention within practical personnel processes. Develop an improvement proposal that connects clear responsibilities, implementation steps and measurable quality criteria for one process relevant to your organisation.
THE PEOPLE BEHIND YOUR PROGRESS
Educational direction, subject expertise and adult learning support. Your final trainer assignment is confirmed in your proposal.
DIRECTOR’S PERSPECTIVE
Managing Director
Simon Pawolleck provides OSAM’s overall direction. The focus is on relevant skills, a clear learning structure and personal support that connects professional ambitions with practical progress.
EXPERT’S PERSPECTIVE
Expert Trainer · Human Resources
Cindy Carvalho brings the programme’s subject expertise into focus. The educational approach connects a structured foundation with practical situations, relevant exercises and feedback aligned with your professional objectives.
ADULT LEARNING & ANDRAGOGY
Head of Adult Learning
Federal Diploma of Higher Education in Adult Education
Sandrine Mélé oversees the adult learning approach: coherent progression, active participation and learning methods that take account of prior experience. She supports a structured, practical and human approach to developing competence.
SWISS FEDERAL QUALIFICATION PATHWAYS
OSAM offers the following examination preparation in related fields. An OSAM certificate course in this topic is not automatically the complete federal preparation programme. We confirm the appropriate pathway, scope and admission requirements with you before enrolment.
HRSE — Human Resources Swiss Exams
A vocational or upper-secondary qualification (or equivalent), the HRSE HR Assistant certificate and four years of post-qualification experience. Specialisation A requires two years in HR; B two in implementing unemployment insurance law; C two in HR including one in private recruitment/temporary staffing. Part-time experience is counted proportionally.
Admission to OSAM preparation and admission to the federal examination are separate decisions. The responsible examination committee assesses your individual evidence.
External professional examination with written and oral assessments; choose specialisation A, B or C to match professional experience.
The examination organisation decides on admission. Its current examination regulations and deadlines take precedence; preparation and examination registration are separate steps. We confirm the preparation language separately from the examination language: an English-language information page does not mean the federal examination is offered in English.
HRSE — Human Resources Swiss Exams
An HR-related professional certificate plus six years of experience, or a university, higher vocational college or advanced federal qualification plus four years; including two years of qualified HR practice or four in complex HR projects/advisory work. Alternatively: a tertiary qualification plus six years of management experience, including two across two hierarchical levels.
Admission to OSAM preparation and admission to the federal examination are separate decisions. The responsible examination committee assesses your individual evidence.
External advanced professional examination covering strategy and culture, leadership situations and the design and implementation of HR concepts.
The examination organisation decides on admission. Its current examination regulations and deadlines take precedence; preparation and examination registration are separate steps. We confirm the preparation language separately from the examination language: an English-language information page does not mean the federal examination is offered in English.
Federal professional qualifications are awarded through the relevant federal examination. eduQua certifies the continuing education institution; it does not itself award a federal qualification.
SBFI / SERI — official professional qualifications registerActive at a high professional level, selected against demanding criteria.
Developing the skills of their employees with OSAM.
An experience centred on the people who learn with us.
Personal career goals. Shared organisational priorities.
SERI / SEFRIeduQua-certified institution. Federal qualifications listed by SERI in selected pathways.
TRUST, BUILT THROUGH EXPERIENCE
From ambitious individuals to established organisations. Discover some of the companies that work with OSAM.
LEARNERS’ VOICES
OSAM Google review rating
As displayed on the OSAM website, 4 November 2026.View Google reviews“Patient teaching and very engaging lessons.”
“Excellent quality and personalised practical scenarios.”
GOOD TO KNOW
For HR practitioners, personnel administrators, managers, SME owners and career changers preparing for responsibilities in Swiss human resources. The programme is available to private individuals and organisations, including company teams. OSAM welcomes learners living or working in Switzerland as well as international participants joining live online.
OSAM is an eduQua-certified continuing education institution. An OSAM certificate documents the learning agreed for your programme; eduQua is a quality label for the institution, not federal recognition of every individual course.
The related federal qualifications listed on this page are recognised Swiss qualifications, recorded in the official SERI register. They require the prescribed federal examination and admission conditions.
SERI / SEFRI official registerOSAM’s work connects individual professional development with the needs of companies in Switzerland and internationally. Client references and learner reviews below offer a practical view of that work.
You develop skills you can apply in real situations, with guidance from experienced practitioners and access to learning materials on the OSAM platform. The programme focuses on these outcomes:
Yes. We start with the established programme and refine the emphasis, practical cases and learning support where useful. Adjustments take account of the individual or company’s professional context, existing skills and goals. The agreed programme is confirmed before enrolment; federal examination requirements remain binding where applicable.
For the OSAM certificate, contact us to review your current level, prior experience and objectives. We will confirm the appropriate entry requirements and any recommended preparation.
A vocational or upper-secondary qualification (or equivalent), the HRSE HR Assistant certificate and four years of post-qualification experience. Specialisation A requires two years in HR; B two in implementing unemployment insurance law; C two in HR including one in private recruitment/temporary staffing. Part-time experience is counted proportionally.
Examination details & official sourcesAn HR-related professional certificate plus six years of experience, or a university, higher vocational college or advanced federal qualification plus four years; including two years of qualified HR practice or four in complex HR projects/advisory work. Alternatively: a tertiary qualification plus six years of management experience, including two across two hierarchical levels.
Examination details & official sourcesAn OSAM certificate programme and preparation for a federal professional examination are different pathways. If you are seeking a federal award, the examination target, admission requirements and appropriate preparation must be reviewed and agreed separately.
Yes. Practical examples and institutional references focus on Switzerland. Sector rules, collective agreements and particular organisational requirements can be incorporated where relevant to the agreed learning objectives.
A needs discussion establishes your starting point and career objectives. We then recommend suitable foundations or advanced modules and define the scope and individual quotation.
YOUR CAREER, IN PERSPECTIVE
Depending on your experience and qualifications, this subject can support development in the following professional directions.
Explore Swiss salaries on SalariostatYOUR NEXT STEP
Tell us where you want to go. Together, we will define the learning journey that gets you there.
info@osam-academy.com+41 31 528 01 28