Health
Emotions shape collaboration, decisions and responses to demanding situations. This programme helps you notice your own reactions, prepare conversations and develop constructive ways to act. Personal reflection is combined with practical workplace scenarios, while recognising that pressure can also arise from working conditions, unclear responsibilities and team structures.
Request informationYOUR PROGRAMME AT A GLANCE
For individuals & organisationsWe agree a start that fits your professional and personal commitments.
OSAM certificates: according to your starting level and learning goals. Company group programmes are usually planned in days or half-days.
Synchronous teaching. Both formats include the OSAM platform for course materials and organisational information.
From an eduQua-certified institution.
An individual quotation confirms the programme, delivery format and applicable fees.
Highly personalised teaching with experienced practitioners working at a high professional level.
FROM KNOWLEDGE TO CAPABILITY
Employees, managers, customer-facing professionals and people who regularly handle challenging conversations. Examples reflect your work context; participation does not require disclosure of personal medical information or distressing experiences.
YOUR LEARNING JOURNEY
These modules form the core programme. Where useful, we refine the emphasis, examples and learning activities to reflect your professional context, starting point and objectives.
Develop a more precise vocabulary for emotional experiences and distinguish feelings, thoughts, physical sensations and actions. Neutral examples help reveal recurring triggers. Personal reflection remains voluntary, and participants can work with fictional workplace situations rather than sharing private or sensitive experiences.
Explore how expectations and interpretations influence your view of a situation. Practise considering other perspectives and checking rapid assumptions. The aim is thoughtful communication and explainable decisions, without treating emotions as a personal failing or something that should always be suppressed.
Try brief pauses, changes in attention and preparation techniques for difficult conversations. Select options that are realistic in your working day. The objective is greater flexibility in responding, not a promise of permanent calm or complete control over emotional reactions.
Practise separating observations from requests, describing boundaries and listening actively. Role plays show how understanding another person differs from agreeing with them. Structured feedback helps you remain specific during tense exchanges and avoid language that unnecessarily escalates the situation.
Analyse escalation patterns and identify when a direct conversation is useful or further support is needed. Consider excessive demands and unclear roles as organisational issues as well as individual experiences. Personal coping exercises do not replace improvements to harmful working conditions.
Build a manageable action plan with next steps, sources of support and reflection questions. An applied workplace case brings together awareness, communication and decision-making. Identify how you will recognise progress and which difficulties require a different form of professional or organisational help.
THE PEOPLE BEHIND YOUR PROGRESS
Educational direction, subject expertise and adult learning support. Your final trainer assignment is confirmed in your proposal.
DIRECTOR’S PERSPECTIVE
Managing Director
Simon Pawolleck provides OSAM’s overall direction. The focus is on relevant skills, a clear learning structure and personal support that connects professional ambitions with practical progress.
EXPERT’S PERSPECTIVE
Psychology · OSAM trainer network
Valentin Emeric is presented as a relevant expert from the OSAM network. The course trainer will be confirmed for your programme. Subject expertise supports practical cases, focused feedback and applications related to your working context.
ADULT LEARNING & ANDRAGOGY
Head of Adult Learning
Federal Diploma of Higher Education in Adult Education
Sandrine Mélé oversees the adult learning approach: coherent progression, active participation and learning methods that take account of prior experience. She supports a structured, practical and human approach to developing competence.
Active at a high professional level, selected against demanding criteria.
Developing the skills of their employees with OSAM.
An experience centred on the people who learn with us.
Personal career goals. Shared organisational priorities.
SERI / SEFRIeduQua-certified institution. Federal qualifications listed by SERI in selected pathways.
TRUST, BUILT THROUGH EXPERIENCE
From ambitious individuals to established organisations. Discover some of the companies that work with OSAM.
LEARNERS’ VOICES
OSAM Google review rating
As displayed on the OSAM website, 4 November 2026.View Google reviews“Patient teaching and very engaging lessons.”
“Excellent quality and personalised practical scenarios.”
GOOD TO KNOW
Employees, managers, customer-facing professionals and people who regularly handle challenging conversations. Examples reflect your work context; participation does not require disclosure of personal medical information or distressing experiences. The programme is available to private individuals and organisations, including company teams. OSAM welcomes learners living or working in Switzerland as well as international participants joining live online.
OSAM is an eduQua-certified continuing education institution. An OSAM certificate documents the learning agreed for your programme; eduQua is a quality label for the institution, not federal recognition of every individual course.
OSAM’s work connects individual professional development with the needs of companies in Switzerland and internationally. Client references and learner reviews below offer a practical view of that work.
You develop skills you can apply in real situations, with guidance from experienced practitioners and access to learning materials on the OSAM platform. The programme focuses on these outcomes:
Yes. We start with the established programme and refine the emphasis, practical cases and learning support where useful. Adjustments take account of the individual or company’s professional context, existing skills and goals. The agreed programme is confirmed before enrolment; federal examination requirements remain binding where applicable.
For the OSAM certificate, contact us to review your current level, prior experience and objectives. We will confirm the appropriate entry requirements and any recommended preparation.
No. It is a continuing education programme focused on everyday capabilities. It does not diagnose or treat mental health conditions or replace appropriate medical or psychological care when difficulties persist.
No. Activities can use neutral or fictional scenarios. Reflection is designed with respect for personal boundaries, confidentiality and voluntary participation; sensitive disclosures are not necessary to achieve the learning objectives.
Yes. Learning goals and examples can focus on collaboration, customer contact or management. The proposal confirms the agreed language, delivery arrangements, duration and price before training begins.
YOUR CAREER, IN PERSPECTIVE
Depending on your experience and qualifications, this subject can support development in the following professional directions.
Explore Swiss salaries on SalariostatYOUR NEXT STEP
Tell us where you want to go. Together, we will define the learning journey that gets you there.
info@osam-academy.com+41 31 528 01 28