Management & Administration
Complete everyday digital tasks with greater confidence and consistency. This programme connects word processing, spreadsheets, presentations and collaboration with careful management of files and information. Work through practical examples and develop the functions that matter for your job. Your starting level, software environment and any external certification goals are discussed before the individual learning plan is agreed.
Request informationYOUR PROGRAMME AT A GLANCE
For individuals & organisationsWe agree a start that fits your professional and personal commitments.
OSAM certificates: according to your starting level and learning goals. Company group programmes are usually planned in days or half-days.
Federal preparation: see pathway durations belowSynchronous teaching. Both formats include the OSAM platform for course materials and organisational information.
From an eduQua-certified institution.
Related federal examination pathwaysAn individual quotation confirms the programme, delivery format and applicable fees.
Highly personalised teaching with experienced practitioners working at a high professional level.
FROM KNOWLEDGE TO CAPABILITY
For administrative and departmental staff, people entering or returning to work, and anyone strengthening digital foundations or specific office software skills.
YOUR LEARNING JOURNEY
These modules form the core programme. Where useful, we refine the emphasis, examples and learning activities to reflect your professional context, starting point and objectives.
Practise a clear approach to folders, filenames, versions and storage locations. Common tasks illustrate the differences between local work and shared environments. Review access permissions and develop a simple filing structure that makes documents easier to find and reduces the risk of unintended changes.
Build readable documents using styles, sections, tables and appropriate page layouts. Exercises cover reusable templates, collaborative review and export for different recipients. Learn to check structure and accessibility rather than relying entirely on manual formatting that becomes difficult to maintain in longer documents.
Organise information in clearly structured tables and use suitable formulas, references and summaries. Depending on your level, explore sorting, filtering, charts or pivot tables in greater depth. Pay particular attention to input checks, plausible results and calculations that another person can understand and verify.
Define a clear message and translate it into a coherent sequence of slides. Combine text, charts and images within a consistent visual structure. Review sources, readability and audience needs, then prepare both the live presentation and suitable supporting material for sharing afterwards.
Organise messages, appointments and tasks using the agreed applications. Scenarios address meeting arrangements, shared document editing and choosing an appropriate communication channel. Practise providing the right information while avoiding unnecessary copies, competing file versions and uncertainty about who is responsible for the next step.
Recognise common warning signs in suspicious messages and practise careful handling of accounts, permissions and sensitive information. AI features may also be explored through simple tasks. Source checking, human review and your organisation's rules for software and data remain central to each exercise.
THE PEOPLE BEHIND YOUR PROGRESS
Educational direction, subject expertise and adult learning support. Your final trainer assignment is confirmed in your proposal.
DIRECTOR’S PERSPECTIVE
Managing Director
Simon Pawolleck provides OSAM’s overall direction. The focus is on relevant skills, a clear learning structure and personal support that connects professional ambitions with practical progress.
EXPERT’S PERSPECTIVE
Programme Director · Office Software
Stéphane Valente brings the programme’s subject expertise into focus. The educational approach connects a structured foundation with practical situations, relevant exercises and feedback aligned with your professional objectives.
ADULT LEARNING & ANDRAGOGY
Head of Adult Learning
Federal Diploma of Higher Education in Adult Education
Sandrine Mélé oversees the adult learning approach: coherent progression, active participation and learning methods that take account of prior experience. She supports a structured, practical and human approach to developing competence.
SWISS FEDERAL QUALIFICATION PATHWAYS
OSAM offers the following examination preparation in related fields. An OSAM certificate course in this topic is not automatically the complete federal preparation programme. We confirm the appropriate pathway, scope and admission requirements with you before enrolment.
EASE — Executive Assistant Swiss Exams / Kaufmännischer Verband Schweiz
A commercial vocational or upper-secondary qualification (or equivalent) plus three years of relevant post-qualification practice; alternatively another three-year vocational qualification or office-assistant vocational certificate (or equivalent) plus four years. A complete personal portfolio must be submitted on time and assessed as passed.
Admission to OSAM preparation and admission to the federal examination are separate decisions. The responsible examination committee assesses your individual evidence.
Three written and two oral assessments covering executive support, information management, team leadership and self-management.
The examination organisation decides on admission. Its current examination regulations and deadlines take precedence; preparation and examination registration are separate steps. We confirm the preparation language separately from the examination language: an English-language information page does not mean the federal examination is offered in English.
Federal professional qualifications are awarded through the relevant federal examination. eduQua certifies the continuing education institution; it does not itself award a federal qualification.
SBFI / SERI — official professional qualifications registerActive at a high professional level, selected against demanding criteria.
Developing the skills of their employees with OSAM.
An experience centred on the people who learn with us.
Personal career goals. Shared organisational priorities.
SERI / SEFRIeduQua-certified institution. Federal qualifications listed by SERI in selected pathways.
TRUST, BUILT THROUGH EXPERIENCE
From ambitious individuals to established organisations. Discover some of the companies that work with OSAM.
LEARNERS’ VOICES
OSAM Google review rating
As displayed on the OSAM website, 4 November 2026.View Google reviews“Patient teaching and very engaging lessons.”
“Excellent quality and personalised practical scenarios.”
GOOD TO KNOW
For administrative and departmental staff, people entering or returning to work, and anyone strengthening digital foundations or specific office software skills. The programme is available to private individuals and organisations, including company teams. OSAM welcomes learners living or working in Switzerland as well as international participants joining live online.
OSAM is an eduQua-certified continuing education institution. An OSAM certificate documents the learning agreed for your programme; eduQua is a quality label for the institution, not federal recognition of every individual course.
The related federal qualifications listed on this page are recognised Swiss qualifications, recorded in the official SERI register. They require the prescribed federal examination and admission conditions.
SERI / SEFRI official registerOSAM’s work connects individual professional development with the needs of companies in Switzerland and internationally. Client references and learner reviews below offer a practical view of that work.
You develop skills you can apply in real situations, with guidance from experienced practitioners and access to learning materials on the OSAM platform. The programme focuses on these outcomes:
Yes. We start with the established programme and refine the emphasis, practical cases and learning support where useful. Adjustments take account of the individual or company’s professional context, existing skills and goals. The agreed programme is confirmed before enrolment; federal examination requirements remain binding where applicable.
For the OSAM certificate, contact us to review your current level, prior experience and objectives. We will confirm the appropriate entry requirements and any recommended preparation.
A commercial vocational or upper-secondary qualification (or equivalent) plus three years of relevant post-qualification practice; alternatively another three-year vocational qualification or office-assistant vocational certificate (or equivalent) plus four years. A complete personal portfolio must be submitted on time and assessed as passed.
Examination details & official sourcesYes. Modules are selected around your tasks. You can build foundations or develop specific analyses; any work examples should be checked for confidential or personal information before use.
No. Office skills training is not automatically an official vendor or ICDL examination. An external examination goal, prerequisites and any additional charges must be expressly agreed.
Applications, versions and access arrangements are clarified before training begins. This allows the exercises to reflect your actual working environment and individual learning needs.
YOUR CAREER, IN PERSPECTIVE
Depending on your experience and qualifications, this subject can support development in the following professional directions.
Explore Swiss salaries on SalariostatYOUR NEXT STEP
Tell us where you want to go. Together, we will define the learning journey that gets you there.
info@osam-academy.com+41 31 528 01 28